Customers:
Generali General Insurance
Generali Direct
Customer Portal
Generali Life Insurance
MyGenerali
Agents:
Omni AG
Many families may not realise that their loved ones could have left behind family takaful and/or life insurance benefits that remain unclaimed. These benefits can easily go unnoticed, yet they may provide meaningful financial support when it matters most.
Semak Kasih is a free public service platform that helps families identify any family takaful and/or life insurance protection left behind by their loved ones who have passed away and remain unclaimed - quickly and easily, all in one portal.
Visit semak-kasih.mycoverage.my.
Create an account using your name, ID number (MyKad/others), email address, and mobile number.
Once registered, log into access the Semak Kasih Portal.
Submit an enquiry by providing the deceased's ID number (MyKad/others), death certificate number, and uploading a clear copy of the death certificate.
If a matching record is found, you may email us at [email protected] or contact 1300 13 2121 or +603 3007 2121 (Monday to Friday 8:45am to 5:00pm excluding public holidays) for further assistance.
Semak Kasih is a simple, accessible and secure platform that helps you check whether your deceased loved ones have left behind any unclaimed family takaful or life insurance benefits with participating takaful operators and life insurers.
Malaysians aged 18 and above, who have registered on the SEMAK KASIH portal.
Currently, the portal provides access to family takaful and life insurance records only.
Eligible products for checking include takaful certificates and insurance policies purchased by your deceased loved ones. The portal will provide information of the insurer or takaful operator to be contacted.
To perform a search, you will need to submit the deceased’s details, including the deceased’s ID number (MyKad / others), death certificate number, and a clear copy of the death certificate.
(Note: Only death certificate issued by Jabatan Pendaftaran Negara is accepted)
Only PDF, JPEG, JPG and PNG files are acceptable for death certificates with a maximum file size of 5 MB.
Yes. Registration is required before you can perform any search.
You will need to provide:
• Your full name
• Your ID number (MyKad / others)
• A valid email address
• A valid mobile phone number
No. The service is provided free of charge.
No. The portal only verifies whether a certificate or policy exists and identifies the respective takaful operator or life insurer. If a record is found, you will be provided with the contact details of the relevant takaful operator or life insurer for further enquiries.
You are allowed to perform 3 searches per day. Your search limit will reset in 24 hours.
You may direct your enquiries to ISM at 03 7456 3960.
