e-Claim for Travel Insurance

Travel Delay

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. New flight ticket/boarding pass/itinerary showing the actual flight taken
3. A written confirmation or report from airline on duration of delay and reason
4. First written notification of delay issued from airline (print screen of sms or copy of email)
5. Original receipts/supporting document for non-refundable travel related payments/booking (if applicable)

Travel Misconnection

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Boarding pass or flight tickets for all related flights / connecting flights that was delayed
3. A written confirmation/ report from the airline concerned confirming the misconnected flight details and when the next alternative flight is available
4. New flight ticket or boarding pass to confirm the actual flight taken

Hijacking Inconvenience

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. A written confirmation from the carrier concerned confirming the incident and duration

Missed Departure

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original receipts for expenses claimed for additional accommodation and travel expenses
3. A written confirmation from the public transport service confirming the mechanical breakdown
4. Any supporting document (i.e. press release, public announcements, announcement by airlines, etc) if cause is due to unexpected strike riot or civil commotion

Travel Re-Route

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. A written confirmation from the carrier concerned confirming the number of hours delayed in arriving at insured's destination and the reason for such delay

Travel Overbooked

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. A written confirmation/ report from the carrier (airline) concerned confirming the overbooked flight details and when the next alternative transportation is available

Medical and Hospital Expenses

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original medical invoices and receipts for the proof of payment.
3. Medical report or discharge report from the attending doctor abroad (for claims above RM500 only)

Compassionate Visitation Benefit, Due to Hospitalisation of The Insured Person

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original receipts for additional expenses claimed for travel and accommodation for family/relative/ friend

Compassionate Visitation Benefit, Due to The Insured Person’s Death

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original receipts for additional expenses claimed for travel and accommodation for family/relative/ friend

Child Care Benefit

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original receipts for additional expenses claimed for travel and accommodation for family/relative/ friend

Alternative Medicine & Treatment

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original medical invoices and receipts for the proof of payment
3. Letter from a medical practitioner to state reason for the treatment
4. Medical report (if available)

Hospital Allowance

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Hospital discharge summary confirming the date of admission and discharge from the hospital

Medical Treatment In Malaysia (For Post Treatments Upon Return to Malaysia)

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original medical invoices and receipts for the proof of payment

Quarantine Cover As A Result of Pandemic Influenza

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report from the attending doctor/health officer

Accidental Death

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Death certificate
3. Medical report or post mortem report from the attending doctor abroad (if applicable)
4. Police report (if applicable)

Accidental Permanent Total Disablement

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report from the attending doctor abroad
3. Police report (if applicable)

Emergency Medical Evacuation

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport)
2. Medical report from the attending doctor abroad
3. Original medical invoices and receipts for all amount claimed (itemised)
4. Original receipts for additional expenses claimed for additional travel and accommodation

Emergency Medical Repatriation

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report from the attending doctor abroad
3. Original medical invoices and receipts for all amount claimed (itemised)
4. Original receipts for additional expenses claimed for additional travel and accommodation

Repatriation of Mortal Remains

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Death certificate
3. Medical report or post mortem report from the attending doctor abroad (if applicable)
4. Original medical invoices and receipts for all amount claimed (itemised) - if applicable
5. Original receipts for additional expenses claimed for additional travel and accommodation
6. Original receipts for additional expenses claimed for cost of burial or cremation or transporting of mortal remains

Death, serious injury, serious illness of the insured person or of his/her immediate family members

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
3. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)
4. Medical report for illness/ injury of insured (physician’s written advice to cancel or postpone the trip) or immediate family members (if applicable)
5. Death certificate if cause is due to death of insured or immediate family members (if applicable)
6. Proof of relationship of insured person or immediate family members

Natural disaster and/or inclement weather occuring at the place of destination

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
3. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)

Unexpected outbreak of strike, riot or civil commotion

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
3. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)
4. Any supporting document (i.e. press release, public announcements, announcement by airlines, etc) if cause is due to unexpected strike riot or civil commotion

Serious damage to insured person's residence in Malaysia

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
3. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)
4. Photographs showing the extent of the damage to your residence
5. Any supporting document on the damage i.e. fire department report, etc

Witness Summon

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
3. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)
4. Copy of witness summons if cause is due to insured person received a witness summon

Serious injury or serious illness of the insured person

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report (for illness/ injury of insured)
3. A written confirmation from the attending doctor abroad that it is necessary to return home
4. New airlines ticket and/or boarding pass to confirm the actual date of arrival back to Malaysia
5. Original receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
6. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)

Unexpected death, serious injury, serious illness of the insured person's immediate family members or the sole person with whom insured person is traveling

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report (if applicable)
3. A written confirmation from the attending doctor abroad that it is necessary to return home (for injury or iIlness) - if applicable
4. New airlines ticket and/or boarding pass to confirm the actual date of arrival back to Malaysia
5. Receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
6. Cancellation/refund credit note for the portion refunded by the tour/operator/airline (if refundable from tour/operator/airline)
7. Post mortem report or death Certificate (if due to death)
8. Proof of relationship of insured person or immediate family members

Natural disaster / unexpected outbreak of strike, riot or civil commotion

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. New airlines ticket and/or boarding pass to confirm the actual date of arrival back to Malaysia
3. Original receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
4. Cancellation/refund credit note for the portion refunded by the tour/operator/airline (if refundable from tour/operator/airline)
5. Any supporting document (i.e. press release, public announcements, announcement by airlines, etc) if cause is due to strike,riot or civil commotion or natural disaster

Hijacking of the aircraft

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. New airlines ticket and/or boarding pass to confirm the actual date of arrival back to Malaysia
3. Original receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
4. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)
5. A written confirmation from the carrier concerned confirming the incident and duration

Serious damage to the insured person's principal residence

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. New airlines ticket and/or boarding pass to confirm the actual date of arrival back to Malaysia
3. Original receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
4. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)
5. Photographs showing the extent of the damage to your residence if cause is due to serious damage of insured's principle residence
6. Any supporting document on the damage i.e. fire department report, etc

Loss of Baggage and Personal Effects

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Property Irregularity Report (PIR) issued by airlines or report issued by hotel for loss of property (if loss happened within custody of airlines or hotel)
3. Airline/ hotel’s settlement or rejection of claim for loss of property (if applicable) (if loss happened within custody of airlines or hotel)
4. Police report is compulsory if loss had not occured within the custody of airline or hotel. Police report lodged at place of incident within 24 hours and detailing the circumstances and list of personal effects items stolen
5. Purchase receipts for the damaged/lost items

Damage to Baggage and Personal Effects

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Property Irregularity Report (PIR) issued by airlines or report issued by hotel for loss of property (if loss happened within custody of airlines or hotel)
3. Airline/ hotel’s settlement or rejection of claim for loss of property (if applicable) (if loss happened within custody of airlines or hotel)
4. Photographs showing the extent of damage
5. Repair invoices or supporting document from repairer that damaged item is beyond repair (if damaged baggage or item was sent for repair)
6. Purchase receipts for the damaged/lost items

Baggage Delay

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. A written confirmation or report from airline on the baggage delay
3. A written confirmation from the carrier concerned on the date and time of baggage delivery

Loss of Personal Money and Documents

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Police report lodged at place of incident within 24 hours and detailing the circumstances and list of personal money and documents stolen
3. Receipts for additional costs incurred in replacing lost of travel documents

Loss of Use of Entertainment Tickets

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. For medical related reasons, please provide physician’s written advice refraining from attending the place or the event for which the entertainment ticket was paid
3. Original receipts / proof of payment of the entertainment ticket
4. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)

Child Education Fund

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Children's birth certificate

Rental Car Excess Cover

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Written advice from rental agency holding the insured liable for the loss of or damage to rented car
3. Invoices and receipt from the car rental agency
4. Copies of each driver’s driving license at the time of accident
5. Receipt of the excess paid
6. Copy of overseas motor insurance policy if available

Ransom Payment As A Result of Kidnapping & Hostage

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Police report
3. A written confirmation from the Malaysian Embassy confirming the incident and duration

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Any correspondence from 3rd party with regards to the incident

Credit Card Fraudulent Usage

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Police report
3. Statements issued by the bank showing the unauthorized use of credit card including date and time reported to the bank
4. Written confirmation from bank on the amount being refunded

Loss of Deposit or Full Payment Due to Insolvency of Airline

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original receipt paid for the airline ticket
3. Original receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
4. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)
5. Police report detailing the alleged insolvency of the airlines (if applicable)
6. Written confirmation from Jabatan Insolvensi Malaysia on the insolvency status of the airlines

Replacement Traveller

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report of the immediate family member admitted to the hospital
3. Proof of relationship between insured and his/her immediate family member admitted to the hospital
4. Original receipts for administrative fees (if applicable) incurred in making the necessary changes in travel and/or accommodation arrangements for the replacement traveller

Home Care Benefits / Home Contents

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Police report (if applicable)
3. Report from fire department (if applicable)
4. Photographs showing the extend of damage to your residence caused by burglary or fire
5. Receipts/warranty card for all loss/damaged items

Golf Equipment Cover, Sport Equipment, Musical Instruments

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Purchase receipt for the damage/loss of golf, musical or sports equipment
3. Photo of damage to golf, musical or sports equipment
4. Repair/replacement receipt for damaged/loss item
5. Police report made at place of loss within 24 hours

Cruise Cover

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Receipt for the additional accommodation and transportation expenses incurred
3. Copy of medical invoices (if applicable)
4. A written confirmation or report from airline on duration of delay and reason (if applicable)
5. A written confirmation or report from cruise operator on duration of delay and reason

Flight Cancellation or Rescheduling

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. A written confirmation or report from airline on reason of flight cancellation/rescheduling and reason
3. Receipts/any proof of payment of the tour or pre-paid costs (if non-refundable from tour/operator)
4. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)
5. Purchase receipt of the new ticket for the alternative transportation
6. New ticket for the alternative transportation

Trip Cancellation Due to Pandemic

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report, proof of relationship, trip itinerary showing your travelling partner as the sole travel companion
3. Original invoice and payment receipts confirming the amount paid in full
4. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)
5. Travel agency terms and condition documents
6. Letter from travel agent/operator confirming the insured's absence and refund amount (if nil refund, please state reason)

Trip Curtailment Due to Pandemic

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report, proof of relationship, trip itinerary showing your travelling partner as the sole travel companion
3. Original receipts/any proof of payment of the tour or pre-paid costs (if non-refundable from tour/operator)
4. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)
5. A written confirmation from the attending physician abroad that it is necessary to return home (if applicable)
6. Any supporting document (i.e. press release, public announcements, announcement/written confirmation by Airlines, etc) if cause is due to pandemic.
7. New airlines ticket and/or boarding pass to confirm the actual date of arrival back to Malaysia
8. Receipts/any proof of payment of the tour or additional costs

Medical, Hospital and Treatment Expenses Due to Pandemic Illness

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Original medical invoices and receipts for the proof of payment
3. Medical report or discharge report from the attending doctor

Hospital Allowance Due to Pandemic

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Hospital discharge summary confirming the date of admission and discharge from the hospital

Emergency Medical Evacuation Due to Pandemic

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report from the attending doctor abroad
3. Original medical invoices and receipts for all amount claimed (itemised)

Emergency Medical Repatriation Due to Pandemic

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report from the attending doctor abroad
3. Original medical invoices and receipts for all amount claimed (itemised)

Repatriation of Mortal Remains Due to Pandemic

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Death certificate
3. Medical report or post mortem report from the attending doctor abroad (if applicable)
4. Original medical invoices and receipts for all amount claimed (itemised) - if applicable
5. Receipts for additional expenses claimed for cost of burial or cremation or transporting of mortal remains

Accidental Death and Permanent Total Disablement

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report from the attending doctor
3. Death certificate & post mortem report
4. Police report

Medical, Hospital and Treatment Expenses

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report from the attending doctor
3. Original medical invoices and receipts for all amount claimed (itemised)

Hospital Allowance

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. A letter confirming the date of admission and discharge from the hospital

Emergency Medical Evacuation, Emergency Medical Repatriation and Repatriation of Mortal Remains

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report from the attending doctor
3. Original medical invoices and receipts for all amount claimed (itemised)
4. Original receipts for additional expenses claimed for cost of burial or cremation or transporting of mortal remains
5. Original receipts for additional expenses claimed for additional travel and accommodation

Baggage Delay

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Delayed baggage report from the airline / carrier confirming the duration and reason for delay
3. A written confirmation from the carrier concerned on the date and time of baggage delivery. If unavailable, please advise the actual date/time of luggage received

Travel Delay, Overbooked, Misconnection, Missed Departure or Reroute

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Travel Delay - A written confirmation or report from airline on duration of delay and reason
3. Travel Overbooked - A written confirmation/ report from the carrier (airline) concerned confirming the overbooked flight details and when the next alternative transportation is available
4. Travel Reroute - A written confirmation from the carrier concerned confirming the number of hours delayed in arriving at insured's destination and the reason for such delay
5. Missed Departure - A written confirmation from the public transport service confirming the mechanical breakdown
6. New flight ticket/boarding pass/itinerary showing the actual flight taken

Cancellation or Postponement

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
3. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)
4. Medical report of insured or immediate family members (physician’s written advice to cancel or postpone the trip)

Travel Curtailment

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Medical report
3. A written confirmation from the attending doctor abroad that it is necessary to return home
4. New airlines ticket and/or boarding pass to confirm the actual date of arrival back to Malaysia
5. Receipts/any proof of payment of the tour or pre-paid costs (if non refundable from tour/operator)
6. Cancellation/refund credit note for the portion refunded by the tour/operator (if refundable from tour/operator)

1. Proof of travel for your entire trip (itinerary/boarding pass/air ticket/land transport (bus/train/e-hailing receipt/tng/smart tag transaction & etc)
2. Any correspondence from 3rd party with regards to the incident