Generali Group has fully acquired AXA Malaysia. Please be assured that our commitment remains and we will continue to honour existing policies. Find out more here.
Customer Service
Mon to Fri 8.30am to 5.30pm (excluding public holidays)
WhatsApp
For product, policy and claim related enquiries
info@generali.com.mycustomer.service.gi@generali.com.myClaim document submission
Complaints/ Feedback
feedback.gi@generali.com.myLife Insurance Hotline (one number for all services)
Operating Hours
Mon to Thu: 8.30am-5.30pm, Fri: 8.30am-5.00pm (excluding public holiday)
Payment mode
1 Credit Card Payment Authorisation
2 JomPAY (not applicable for eMedic/ eLife policy holders)
3 Electronic Payment (INTERNET)
4 Over the Counter - MAYBANK or BSN
5 Bank Auto Debit Arrangement
6 Branch Office Counter
7 Mail
Bank Negara Guideline
Service Guide
Agency
Service Guide - EN (PDF - 317 KB)Service Guide - EN (PDF - 317 KB)Service Guide - BM (PDF - 318 KB)Service Guide - BM (PDF - 318 KB)Bancassurance
Service Guide - EN (PDF - 317 KB)Service Guide - EN (PDF - 317 KB)Service Guide - BM (PDF - 318 KB)Service Guide - BM (PDF - 318 KB)Anti-corruption Policy Statement
Generali General Insurance Berhad
Guarantee Letter for Hospitalization
Health Insurance
(Individual & Group Health insurance)
(Group Health)
(Group Health)
Personal Accident
(SmartPA, SmartPA Easy)
(SmartPA Enhanced)
Operating Hours
24 Hours / 7 days a week
Generali General Insurance Berhad
Motor Roadside Assistance
Operating Hours
24 Hours / 7 Days a week
Generali General Insurance Berhad
Travel Assistance
Call Us
(+603) 2142 0399Operating Hours
24 Hours / 7 Days a week
No
Name
1
Accident Claim Form (By Doctor)2
Claimant Statement (Death)3
Claimant Statement (Non-Death)4
Consent Form5
Critical IIlness - Brain and Nerve (By Doctor)6
Critical IIlness - Cancer Claim (By Doctor)7
Critical IIlness - Heart Related (By Doctor)8
Critical IIlness - Other IIlnesses (By Doctor)9
Death Claim - Doctor Statement (By Doctor)10
Medical Claim Form by Doctor11
Terminal illness Form by Doctor12
TPD Claim Form (By Doctor)No
Name
1
Addendum to Injury Questionnaire2
Alcohol Usage Questionnaire3
Asthma Questionnaire By Attending Doctor4
Asthma Questionnaire By Life Assured5
Attending Doctor's Statement6
Back Disorder Questionnaire By Life Assured7
Chest Pain Questionnaire By Life Assured8
Consent for Release of Information9
COVID-19 Exposure Questionnaire10
COVID-19 Questionnaire for Health Care Workers11
Covid-19 Recovery Questionnaire12
Declaration of Good Health13
Diabetes Questionnaire by Attending Doctor14
Diabetes Questionnaire by Life Assured15
Epilepsy Questionnaire by Attending Doctor16
Epilepsy Questionnaire by Life Assured17
Medical Examination of Child For Juvenile Insurance Policy18
Family Doctor's Report19
Gastric Questionnaire by Life Assured20
General Medical Questionnaire By Doctor21
General Medical Information Questionnaire By Life Assured22
Genito-urinary Questionnaire23
Gout Questionnaire By Life Assured24
Growth, Cyst, Lump & Tumor Questionnaire By Life Assured25
Headache and Migraine Questionnaire By Life Assured26
Hypertension Questionnaire By Attending Doctor27
Hypertension Questionnaire by Life Assured28
Injury Questionnaire by Life Assured29
Mental Health Questionnaire By Doctor30
Mental Health Questionnaire By Life Assured31
Statement to Medical Examiner32
Substance Used Questionnaire33
Thyroid questionnaire By Life Assured34
Lifestyle QuestionaireNo
Name
1
Amendment to Proposal Form2
Aviation Questionnaire3
Amendment To Proposal Form (Wealth Saver) LIEN without TPD4
Standalone FATCA Form5
E-Application Authorization Form6
Foreigner Questionnaire7
General Occupation Questionnaire8
Mountaineering & Rock Climbing Questionnaire9
Nominees & Trustees Form10
Oil Rig Questionnaire11
Overseas Travel & Residence Questionnaire12
Skin Scuba Questionnaire13
Military Questionaire14
Standalone Customer Fact Find Form15
Supplementary Form on Beneficial Owner & Common Reporting Standard (CRS)16
Tax Residency Self-Certification Form (Individual)17
Tax Residency Self-Certification Form (Entity)18
Questionnaire on Beneficial Owner19
Payor Details Form20
Amendment to Proposal Form_Acceptance of AAI_Substd for Age Band 1 to 5021
Customer Due Diligence Information Form22
Future Premium Deposit Form23
Waiver of Waiting Period Request formGenerali Insurance Malaysia - Sibu Branch
No. 38, 1st Floor, Jalan Keranji, 96000 Sibu, Sarawak.
Generali Insurance Malaysia - Seremban Branch
No. 69-1, 1st Floor, Jalan Era Square 2, Era Square, 70200 Seremban, Negeri Sembilan.
Generali Insurance Malaysia - Sandakan Branch
Lot 9, Block B, Utama Place, Mile 6, North Road, 90000 Sandakan, Sabah.
Generali Insurance Malaysia - Penang Branch
No. 41-01-01, 1st Floor, Wisma Prudential, Jalan Cantonment, 10250 Penang.
Generali Insurance Malaysia - Kuching Branch
Lot 584 - 586, 1st Floor, Jalan Tun Ahmad Zaidi Adruce, 93150 Kuching, Sarawak.
Generali Insurance Malaysia - Melaka Branch
No. 308, Jalan Melaka Raya 1, Taman Melaka Raya, 75000 Melaka.
Generali Insurance Malaysia - Kuantan Branch
No. 3 & 5, Tingkat 2, Transit Point, Jalan Dato' Lim Hoe Lek, 25000 Kuantan, Pahang.
Generali Insurance Malaysia - Kota Kinabalu Branch
Block B, Lot 1, 1st Floor, Jalan Lintas Highway, Lintas Jaya, New Uptownship Penampang, 89500 Penampang, Sabah.
Generali Insurance Malaysia - Kota Bharu Branch
Lot 385, T/Blk 13, Jalan Jambatan Sultan Yahya Petra, Kg. Sireh, 15050 Kota Bharu, Kelantan.
Generali Insurance Malaysia - Klang Branch
No. 11B, 2nd Floor, Jalan Kepayang, Off Jalan Meru, 41050 Klang, Selangor.
Generali Insurance Malaysia - Kangar Branch
First Floor, No.16, Jalan Kangar Jaya 1, Kangar Jaya, Jalan Tuanku Syed Putra (Jalan Kangar-Alor Setar), 01000 Kangar, Perlis
Generali Insurance Malaysia - Johor Bahru Branch
A-1-8 & A-2-8 Pusat Komersial Bayu Tasek, Kota Southkey, Persiaran Southkey 1, Southkey, 80150 Johor Bahru, Johor.
Generali Insurance Malaysia - Batu Pahat Branch
16-A, Jalan Ceria, Pusat Perniagaan Ceria, 83000 Batu Pahat, Johor.
Generali Insurance Malaysia - Ipoh Branch
No. 63 & 65, Jalan Chung Thye Phin, 30250 Ipoh, Perak.
Generali Insurance Malaysia - Alor Setar Branch
2nd Floor, Unit 5a, No. 55, Bangunan Emum 55, Jalan Gangsa, Kawasan Perusahaan Mergong 2, 05150 Alor Setar, Kedah.
Generali Life Insurance Malaysia Berhad - Sibu Branch
2nd Floor, No. 16 & 18, Jalan Wong King Huo, 96000 Sibu, Sarawak.
Generali Life Insurance Malaysia Berhad - Seremban Branch
Ground Floor, 107, Jalan S2 B20, Pusat Dagangan Centrio Seremban 2, 70300 Seremban, Negeri Sembilan.
Generali Life Insurance Malaysia Berhad - Petaling Jaya Branch
Block C Lot 19-01, 3 Two Square, No.2, Jalan 19/1, 46300 Petaling Jaya, Selangor, Malaysia
Generali Life Insurance Malaysia Berhad - Penang Branch
F-6-1, Lorong Bayan Indah 1, Bay Avenue, 11900 Bayan Baru, Pulau Pinang, Malaysia
Generali Life Insurance Malaysia Berhad - Melaka Branch
Ground Floor UMB Building No. 61, Jalan Melaka Raya 8 Taman Melaka Raya 75000 Melaka, Malaysia
Generali Life Insurance Malaysia Berhad - Kuching Branch
Second Floor, Sublot 3 of Lots 68/71, Section 22, Jalan Green, 93150 Kuching, Sarawak, Malaysia
Generali Life Insurance Malaysia Berhad - Kuala Lumpur
03-2117 3698
9:00am - 5:00pm Monday-Thursday;
9:00am - 4:30pm Friday
HEAD OFFICE (Customer Service Centre) Ground Floor Chulan Tower, No 3 Jalan Conlay, 50450 Kuala Lumpur, Malaysia
Generali Life Insurance Malaysia Berhad - Kota Kinabalu Branch
26-2 (1st Floor), Block D Kepayan Perdana, Commercial Centre, Jalan Lintas, 88200 Kota Kinabalu, Sabah, Malaysia
Generali Life Insurance Malaysia Berhad - JB Branch
No. 69, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor
Generali Life Insurance Malaysia Berhad - Ipoh Branch
C-G-6 & C-G-7, Greentown Square, Jalan Dato Seri Ahmad Said, 30250 Ipoh, Perak, Malaysia
Generali Insurance Malaysia - Teluk Intan Sales Office
NO. 16G, Jalan Intan 4, Bandar Baru Teluk Intan, 36000 Teluk Intan, Perak, Malaysia
Generali Insurance Malaysia - Tawau
TB 281, Tingkat 1, Blok 29, Fajar Komplex, Jalan Haji Karim, Town Extension II, 91000 Tawau, Sabah, Malaysia.
Generali Insurance Malaysia - Subang Jaya Branch
No 113, Ground Floor, Jalan SS15/5A, 47500 Subang Jaya, Selangor, Malaysia
Generali Insurance Malaysia - Sungai Petani Branch
86, 1st Floor, Jalan Legenda 1, Legenda Heights, 08000 Sungai Petani, Kedah, Malaysia
Generali Insurance Malaysia - Seremban Branch
No. 77B & 77B-1, Lorong Haruan 5/3, Oakland Commercial Centre, 70300 Seremban, Negeri Sembilan, Malaysia.
Generali Insurance Malaysia - Sibu Branch
Lot 4018, Block 7, Sibu Town District No. 20, Ground Floor, Wong King Huo Road, 96000 Sibu, Sarawak, Malaysia
Generali Insurance Malaysia - Puchong Branch
GF-09, IOI Business Park, Persiaran Puchong Jaya Selatan, 47170 Puchong Jaya, Selangor, Malaysia
Generali Insurance Malaysia - Petaling Jaya Branch
No. 46A & B, Jalan SS 21/35, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia
Generali Insurance Malaysia - Kuching Branch
Ground Floor & 1st Floor, Sublot 3, Lot 68-71, Jalan Green, 93150 Kuching, Sarawak, Malaysia
Generali Insurance Malaysia - Mentakab Branch
No. 66, 1st Floor, Jalan Orkid, 28400 Mentakab, Pahang, Malaysia
Generali Insurance Malaysia - Penang Branch
Ground & 1st Floor, Wisma AXA, 1E, Lebuh Penang, 10200 Penang, Malaysia
Generali Insurance Malaysia - Miri Branch
Lot 582, Pelita Commercial Centre, Miri Pujut Road, 98000 Miri, Sarawak, Malaysia
Generali Insurance Malaysia - Melaka Branch
Ground Floor, 61 Jalan Melaka Raya 8, Taman Melaka Raya, 75000 Melaka, Malaysia
Generali Insurance Malaysia - Kuantan Branch
B-8008 2nd & 3rd floor, Sri Kuantan Square, Jalan Telok Sisek, 25000 Kuantan, Pahang, Malaysia
Generali Insurance Malaysia - Klang Branch
28 Jalan Tiara 2A/KU1, Pusat Perniagaan Bandar Baru Klang, 41150 Klang, Selangor, Malaysia
Generali Insurance Malaysia - Kota Kinabalu Branch
Lot 27-1 & 27-2, Ground & 1st Floor, Block D, Kepayan Perdana Commercial Centre, Jalan Lintas, 88200 Kota Kinabalu, Sabah, Malaysia
Generali Insurance Malaysia - Kuala Terengganu Branch
18-A, Dataran Panji, Panji Curve Business Park, Jalan Panji Alam, 21100 Kuala Terengganu, Terengganu.
Generali Insurance Malaysia - Kota Bharu Branch
PT227, Ground and First Floor, Jalan Kebun Sultan, 15350 Kota Bharu, Kelantan, Malaysia
Generali Insurance Malaysia - Johor Bharu Branch
07-352 7554
8.30am to 5.30pm Monday-Friday
No. 67 & 67A, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor, Malaysia
Generali Insurance Malaysia - Alor Setar Sales Office
No. 151, 2nd Floor, Kompleks Perniagaan Sultan Abdul Hamid Fasa 2, Persiaran Sultan Abdul Hamid, 05050 Alor Setar, Kedah, Malaysia
Generali Insurance Malaysia
(+603) 2031 7282, (+603) 2694 5758, (+603) 2694 5759
Mon to Fri 8.30am to 5.30pm(excluding public holidays)
Customer Service Centre, Ground Floor, Wisma Boustead, 71 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia
Customer Service Centre, 8th Floor, Menara Multi-Purpose, Capital Square, 8, Jalan Munshi Abdullah, 50100 Kuala Lumpur. P.O. Box 10122, 50704 Kuala Lumpur.
Generali Insurance Malaysia - Cheras Branch
03-9130 5788
8.30am to 5.30pm Monday-Friday
165 & 165-1, Jalan Lancang, Taman Seri Bahtera, 56100 Cheras, Kuala Lumpur, Malaysia
Generali Insurance Malaysia - Ipoh Branch
No. 7, 7A & 9, Persiaran Greentown 5, Greentown Business Centre, 30450 Ipoh, Perak, Malaysia
Generali Insurance Malaysia - Bukit Mertajam Branch
2996 Jalan Maju, Taman Sri Maju, 14000 Bukit Mertajam, Penang, Malaysia
Generali Insurance Malaysia - Batu Pahat Branch
07-4313 605
8.30am to 5.30pm Monday-Friday
35, Ground Floor, Jalan Flora Utama 5, Taman Flora Utama, 83000 Batu Pahat, Johor, Malaysia
AVISENA WOMEN’S & CHILDREN’S HOSPITAL
NO. 3, JALAN PERDAGANGAN 14/4, SEKSYEN 14, 40000, SHAH ALAM, SELANGOR
Alpha Specialist Centre (Day Care)
No. 25-31, Jalan PJU 5/6, Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Selangor
Amanjaya Specialist Centre
No. 1, Lorong BLM 1/10, Bandar Laguna Merbok, 08000 Sungai Petani, Kedah
Anson Bay Medical Centre
Lot 992, Batu 3 ??, Jalan Maharaja Lela, 36000 Teluk Intan, Perak
Ara Damansara Medical Centre (Pay & File for Smart SME Plus)
Lot 2, Jalan Lapangan Terbang Subang, Seksyen U2, 40150 Shah Alam, Selangor
Avisena Specialist Hospital (Formely known DEMC Specialist Hospital)
4, Jalan Ikhtisas, Seksyen 14, 40000 Shah Alam,Selangor
BP Specialist Centre - Taman Megah
79, Jalan SS 23/15, Taman SEA, 47400 Petaling Jaya, Selangor
AVISENA WOMEN’S & CHILDREN’S HOSPITAL
NO. 3, JALAN PERDAGANGAN 14/4, SEKSYEN 14, 40000, SHAH ALAM, SELANGOR
Alpha Specialist Centre (Day Care)
No. 25-31, Jalan PJU 5/6, Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Selangor
Anson Bay Medical Centre
Lot 992, Batu 3 ??, Jalan Maharaja Lela, 36000 Teluk Intan, Perak
Ara Damansara Medical Centre (Pay & File for Smart SME Plus)
Lot 2, Jalan Lapangan Terbang Subang, Seksyen U2, 40150 Shah Alam, Selangor
Avisena Specialist Hospital (Formely known DEMC Specialist Hospital)
4, Jalan Ikhtisas, Seksyen 14, 40000 Shah Alam,Selangor
Bagan Specialist Centre
4270, Jalan Bagan 1, Kawasan Mak Mandin, 13400 Butterworth, Penang
Beacon Hospital
No. 1, Jalan 215, Section 51, Off Jalan Templer, 46050 Petaling Jaya, Selangor
Avisena Specialist Hospital (Formely known DEMC Specialist Hospital)
4, Jalan Ikhtisas, Seksyen 14, 40000 Shah Alam,Selangor
Bagan Specialist Centre
4270, Jalan Bagan 1, Kawasan Mak Mandin, 13400 Butterworth, Penang
Beacon Hospital
No. 1, Jalan 215, Section 51, Off Jalan Templer, 46050 Petaling Jaya, Selangor
Bintulu Medical Centre
Lot 609, Block 31, Kemena Land District, 97000 Bintulu, Sarawak
Borneo Medical Centre
Lot 10992, Sec 64, KTLD, Jalan Tun Jugah, 93350 Kuching, Sarawak
COLUMBIA ASIA HOSPITAL - CHERAS
LOT 33107, JALAN SUAKASIH, 43200, CHERAS, SELANGOR
COLUMBIA ASIA HOSPITAL - ISKANDAR PUTERI
PERSIARAN AFIAT, TAMAN KESIHATAN AFIAT, 79250, NUSAJAYA, JOHOR
Cardiac Vascular Sentral Kuala Lumpur
Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur
Centre For G. I & Liver Disease (CENGILD)
Unit 2-3 & 2-4, Nexus @ Bangsar South, No. 7, Jalan Kerinchi, 59200 Kuala Lumpur
AL-ISLAM SPECIALIST HOSPITAL
85 JALAN RAJA ABDULLAH KAMPUNG BARU 50300
AN-NUR SPECIALIST HOSPITAL
JALAN GERBANG WAWASAN 1 SEKSYEN 15 43650 BANDAR BARU BANGI
ARA DAMANSARA MEDICAL CENTRE SDN BHD
LOT 2, JALAN LAPANGAN TERBANG SUBANG, SEKSYEN U2, 40150
ASIA RENAL CARE (KL) SDN BHD - KL
25, JALAN TAIPING OFF JALAN PAHANG
AVISENA SPECIALIST HOSPITAL ( fka DEMC SPECIALIST HOSPITAL )
NO 4, JALAN IKHTISAS, SEKSYEN 14, SHAH ALAM, 40100
AVISENA Women's & Children's Specialist Hospital
No 3, Jalan Perdagangan 14/4, Seksyen 14, 40000 Shah Alam, Selangor
Acc@Evesuite Medical Centre
No G-1-01, Evesuite, Ara Damansara, Jalan PJU 1A/41, Ara Damansara, 47301 Petaling Jaya, Selangor
Alpha Specialist Centre (Day Care)
No. 25-31, Jalan PJU 5/6, Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Selangor
AL-ISLAM SPECIALIST HOSPITAL
85 JALAN RAJA ABDULLAH KAMPUNG BARU 50300
AN-NUR SPECIALIST HOSPITAL
JALAN GERBANG WAWASAN 1 SEKSYEN 15 43650 BANDAR BARU BANGI
Alpha Specialist Centre (Day Care)
No. 25-31, Jalan PJU 5/6, Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Selangor
Amanjaya Specialist Centre
No. 1, Lorong BLM 1/10, Bandar Laguna Merbok, 08000 Sungai Petani, Kedah
Anson Bay Medical Centre
Lot 992, Batu 3 ??, Jalan Maharaja Lela, 36000 Teluk Intan, Perak
Ara Damansara Medical Centre (Pay & File for Smart SME Plus)
Lot 2, Jalan Lapangan Terbang Subang, Seksyen U2, 40150 Shah Alam, Selangor
A'HENG AUTO SERVICES SDN BHD
NO. 66, JALAN INDUSTRI, TAMAN PERINDUSTRIAN TEMERLOH, 28400 MENTAKAB, PAHANG
A-AUTOMOBILE BODY WORKS SDN BHD
NO. 322, JALAN TANJUNG TOKONG, 10470, PULAU PINANG
AH KUM MOTOR WORKSHOP SDN. BHD.
NO. 10, 12, 32, JALAN MUTIARA EMAS 7/4, TAMAN MOUNT AUSTIN, 81000 JOHOR BAHRU, JOHOR
AH SANG MOTOR WORKSHOP SDN BHD
LOT 20, JALAN UTARID U5/26, SEKSYEN U5, MAH SING INTEGRATED INDUSTRIAL PARK, 40150 SHAH ALAM, SELANGOR
AH SENG MOTOR SDN BHD
NO. 190, 4 1/2 MILES, JALAN DATUK BANDAR MUSTAPHA, 93350 KUCHING, SARAWAK
AM LEONG ENGINEERING SDN BHD
1 KM, JALAN RANAU TAMBUNAN, KG PAKA 2, P.O. BOX 132, 89308 RANAU, SABAH
ANG SOON AUTO WORKSHOP SDN BHD
NO. 1 & 3, JALAN BERKAT 7, TAMAN MALIM JAYA, 75250, MELAKA
AR SHIENG SDN BHD
LOT 73 & 74, SENAWANG LIGHT INDUSTRIAL, 70450 SEREMBAN, NEGERI SEMBILAN
AS LEAN HUAT AUTO REPAIR & TRADING SDN BHD
LOT 1562, BATU 4 1/4, JALAN SIMPANG EMPAT, 06650 ALOR SETAR, KEDAH
A ONE WINDSCREEN CARCARE
NO.36 JALAN 7/23A, JALAN USAHAWAN, TAMAN DANAU KOTA, 53300 KUALA LUMPUR, WILAYAH PERSEKUTUAN
A PLUS WINDSCREEN SDN BHD
NO. 2 JALAN 19/3 SEKSYEN 19, 46300 PETALING JAYA SELANGOR
A-ONE AUTO GLASS SDN BHD
436, JALAN PAHANG, SETAPAK KUALA LUMPUR, 53300 WILAYAH PERSEKUTUAN
AB AUTO GLASS SPECIALIST
NO.43, JALAN TTJ S/B, TAMAN TUANKU JAAFAR, 71450 SEREMBAN, NEGERI SEMBILAN
AG TWO AUTO GLASSES SPECIALIST
PT6, JALAN PERKHIDMATAN U19, KAMPUNG BARU, 40160 SUNGAI BULOH, SELANGOR
ALAT-ALAT GANTI MOTOR LEE SING BARU
NO A29, JALAN SERI SETALI 2, KAWASAN PERINDUSTRIAN SEMAMBU, 25300 KUANTAN, PAHANG
AMG AUTO GLASS SDN BHD
NO.18, JALAN TEKNOLOGI 3/6C, THE CORE, TAMAN SAINS SELANGOR, SEKSYEN 3, KOTA DAMASARA, 47810 PETALING JAYA, SELANGOR
AMPANG AUTO WINDSCREEN SDN BHD
NO 40 & 40-1 JALAN AWF 3, AMPANG WATERFRONT 68000 AMPANG, SELANGOR
ARCTIC FILM SOLUTIONS SDN BHD
77, JALAN RAMIN 1, BANDAR BOTANIC, 41200 KLANG, SELANGOR
