MyGenerali Customer Portal

Makes All Your Life Insurance Needs Effortless

Our all-in-one customer portal simplifies your life insurance experience, allowing you to access information, make policy changes, and track your coverage with ease and speed.

Register for MyGenerali Customer Portal now to manage your life insurance securely

log in

Features At A Glance

Contact Information Update

Keep your details up to date effortlessly. Update your contact information anytime.

Switch Funds

Change of funds unit from existing investment funds to new choice of fund(s).

Credit Card/Debit Card Authorisation

Add Credit Card or Debit Card to auto-debit for premium on your policy.

Regular Premium Top-Up

Increase the amount of your policy’s recurring premium amount.

Savings/Current Bank Account Direct Debit Authorisation

Add your bank account to auto-debit for premium payment on your policy.

Manage Your Claims with Ease

Make your claim online in just a few clicks. Track your claim status in real time and stay updated effortlessly.

3 Simple Steps to Register

step 1

Go to mygenlife.com.my

step 2

Enter your: NRIC No./Passport/Armed Forces ID, Mobile No. and Email Address.

step 3

Read and confirm the acceptance of the ‘Terms of Use’ for the Customer Portal and ‘Privacy Policy’.

Frequently Asked Questions

Who is eligible to register to MyGenerali Customer Portal?

Generali Life Insurance Malaysia Berhad policy owners are eligible to register as a user to this portal.

How do I register as a user?

Follow the ‘3 Simple Steps to Register’ as shown above. Once we have verified your details against our records, your user account will be instantly activated, and you can login immediately.

Why am I still unable to register even after entering my details?

Your NRIC and mobile no. or email are required to match our database to register. If your details did not match our database, you can update your contacts details by filling in the form which you can download using this link https://www.generali.com.my/wf-assets/contact-update-form and return it to us via:

What can I do with the portal?

You may view the policy details of all policies you have with Generali Life Insurance Malaysia Berhad. Other functions you can perform are:

  • Update contact details
  • Access your e-Policy and e-Medical card (for policies with medical coverage)
  • View and download statements/notices
  • Other self-service functions: switch funds, credit card/debit card authorisation, premium top-up, update direct credit bank account, change dividend option, change premium payment frequency, savings/current account bank direct debit authorisation, register for credit card recurring premium deduction, make and track your claim online, check your medical claims utilisation, access premium payment history, and view and track the history of all requests made in MyGenerali Customer Portal.
  • View products offered by Generali Life Insurance Malaysia Berhad
  • Download fillable forms
  • View List of Panel Hospital
What to do if I forgot my password?

Please follow these steps:

  1. At the MyGenerali Customer Portal login page, click on ‘Forgot Your Password?’.
  2. Enter your User ID and click ‘Send Password Reset Email’.
  3. Open your email and click on the password reset link in the email.
  4. Key in your new password.

If you did not receive the password reset email after submitting the Forgot Password, please check your email junk/spam mail folder.

Download user guide here

MyGenerali Customer Portal FAQ
Contact Information Update
Credit Card/Debit Card Authorisation
Regular Premium Top-Up
Need Help?

Please contact our Customer Careline at 1 30013 2121 or +603 3007 2121 between 8:45pm to 5:00pm on Monday to Friday (except public holidays), or email: [email protected] for further assistance.

Follow Us
Main
Legals
useful links
Support
Click here for PIDM’s TIPS Brochure.

Copyright @2025 Generali Insurance Malaysia Berhad 197501002042 (23820-W) and Generali Life Insurance Malaysia Berhad 200601003992 (723739-W). All rights reserved.​