Submit a Claim

Simple steps for claims process

1

Contact your Agent or Generali Malaysia Branch or Customer Service to give immediate notification of your claim. Loss Adjusters will be appointed if necessary

2

Take all measures to minimise the loss and preserve the affected items for survey by loss adjusters

3

Render cooperation to the loss adjusters & submit the completed claim form with all the supporting documents to loss adjusters or Generali Malaysia

4

Upon receipt of adjuster's final report and full documents, Generali Malaysia will review and revert with claim decision within 7 working days

5

If your claim is approved, we will send you a Discharge voucher with the approved claim amount. Please sign and return the Discharge voucher to your Agent or email to [email protected].

e-claim payment within 7 working days upon receipt of the signed Discharge Voucher from you.

Simple steps for claims process

1

Contact your Agent or Generali Malaysia Branch or Customer Service to give immediate notification of your claim. Loss Adjusters will be appointed if necessary

2

Take all measures to minimise the loss and preserve the affected items for survey by loss adjusters

3

Render cooperation to the loss adjusters & submit the completed claim form with all the supporting documents to loss adjusters or Generali Malaysia

4

Upon receipt of adjuster's final report and full documents, Generali Malaysia will review and revert with claim decision within 7 working days

5

If your claim is approved, we will send you a Discharge voucher with the approved claim amount. Please sign and return the Discharge voucher to your Agent or email to [email protected].

e-claim payment within 7 working days upon receipt of the signed Discharge Voucher from you.

Simple steps for claims process

1

Contact your Agent or Generali Malaysia Branch or Customer Service to give immediate notification of your claim. Loss Adjusters will be appointed if necessary

2

Take all measures to minimise the loss and preserve the affected items for survey by loss adjusters

3

Render cooperation to the loss adjusters & submit the completed claim form with all the supporting documents to loss adjusters or Generali Malaysia

4

Upon receipt of adjuster's final report and full documents, Generali Malaysia will review and revert with claim decision within 7 working days

5

If your claim is approved, we will send you a Discharge voucher with the approved claim amount. Please sign and return the Discharge voucher to your Agent or email to [email protected].

e-claim payment within 7 working days upon receipt of the signed Discharge Voucher from you.

Simple steps for claims process

1

Contact your Agent or Generali Malaysia Branch or Customer Service to give immediate notification of your claim. Loss Adjusters will be appointed if necessary

2

Take all measures to minimise the loss and preserve the affected items for survey by loss adjusters

3

Render cooperation to the loss adjusters & submit the completed claim form with all the supporting documents to loss adjusters or Generali Malaysia

4

Upon receipt of adjuster's final report and full documents, Generali Malaysia will review and revert with claim decision within 7 working days

5

If your claim is approved, we will send you a Discharge voucher with the approved claim amount. Please sign and return the Discharge voucher to your Agent or email to [email protected].

e-claim payment within 7 working days upon receipt of the signed Discharge Voucher from you.

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